Cintara Continuum · Healthcare operations
One front office. Every workflow.
Every patient, payer and provider request in one queue — with an owner, a backup and a due time. For clinics, practices, hospitals and hospital groups.
Works beside every EHR on the market HIPAA compliant
1queue for every call, text, fax and portal
1 + 1owner and backup on every item
Any EHRworks beside the one you already use
HIPAAcompliant, with built-in safeguards for patient and staff data
Who it serves
One application. Every care setting.
Clinics
One front desk running every call, text, fax and payment from one queue.
Practices
Multiple providers and locations, with shared rules and backup coverage.
Hospitals
Scheduling, authorizations and patient follow-up owned across departments.
Hospital groups
Every site on one platform, with one view of what’s past due.
Same application, same workflows — sized to how you’re organized.
How it works
Six portals. One queue.
- 01
Capture
Every call, text, fax and request becomes a work item.
- 02
Own
One owner, one backup and a due time for each.
- 03
Act
AI handles the routine. People handle the exceptions.
- 04
Record
Every step lands on the patient’s timeline and audit trail.
The product
50+ modules. One application.
Every module shares one queue, one patient timeline, one search and one audit trail. Turn on what your organization needs.
The shared foundation every team works from: one queue, one patient record, one search and one audit trail.
Home
My work: past due, due today, coming up and backup coverage.
Task queue
Every work item from every channel, with owner, backup, due time and status.
Patients
Patient hub with admin timeline, contact preferences, documents and ID and insurance cards.
Schedule
Provider calendars across locations, with the booking rules the AI agent follows.
Global search
Patients, work, calls, texts, faxes and payments in one search.
Insights
The daily handoff to the practice manager and every past-due item.
Learning center
Role-based guides for every module.
Administration
Staff access, roles, settings and the audit trail.
AI books, confirms and answers routine calls and texts inside your rules, and hands everything else to staff.
AI scheduling agent AI
Calls and texts the agent booked, moved or confirmed.
Agent handoffs
Calls and texts waiting for a person, with transcript.
AI receptionist AI
Admin calls answered by the agent; the rest go to staff.
Live console AI
Calls the agent is on now, with a take-over button.
Agent dashboard AI
Calls handled without staff, handed to staff and time saved.
Outbound calls AI
Reminders, no-shows, recalls, balances and missing forms.
Overnight calls
The morning list of calls that came in after hours.
Rescheduling
Bookings and moves to enter in the PM system, tracked as Pending entry.
No-shows & unconfirmed
Who did not confirm or show, with one call each.
Recalls
Patients due for a visit the clinic asked them to book.
Provider out
Move all of an absent provider’s visits in one batch.
Waitlist
Patients waiting for an earlier slot, offered openings and bookings.
Schedule optimizer AI
No-show risk, acute-slot routing and suggested schedule changes.
Call analytics
How many calls the phone assistant handles, and where callers need a person.
Everything the front desk handles in a day, from check-in and texts to faxes and closing the drawer.
Check-in and check-out
Today’s arrivals, each check green or one fix.
Digital intake
Tablet and at-home intake, and today’s arrivals still to finish.
Text messages
Patient texts routed to the right team, with C/R confirms and STOP opt-outs.
Fax inbox AI
Classify incoming faxes, match the patient and route each page to an owner.
Outbound faxes
Referrals and records sent, receipts and resends.
Waiting on reply
Sent faxes with no answer yet.
End of day
Payments, cash and checks, and open items before closing.
Benefits, authorizations, payments and claims, so the visit is covered before it happens and paid after.
Benefits verification
Eligibility checks and patient cost estimates before the visit.
Prior authorizations
Submitted, pending and approved, with payer follow-ups and expiry warnings.
VA community care
Veteran authorizations, visits left, renewals and notes back to the VA.
Payments
What each visit owes, payments taken and what still needs entry.
Balances
Patient balances, reminders, payment plans and check-in flags.
Claims follow-up
Unpaid claims by age and payer, each with an owner and next step.
Denials
Claim denials by reason and payer, with appeals in flight.
Revenue review
Charge reviews and coding opportunities before claims go out.
Insurance know-how
Payer rules and short lessons so every staff member answers the same way.
The admin steps after a visit or request, tracked until the patient is told and the loop is closed.
Outreach
Reminder and recall campaigns with patient responses.
Refill tracking
Each refill request from received to patient told.
Records and forms
Records releases, FMLA, disability and school forms.
Outbound referrals
Sent, received, booked and report back.
New patient referrals
Inbound referrals to first visit and intake.
Complaints
Logged, assigned, answered and closed.
Oversight and the everyday running of the practice: coverage, credentials, compliance and supplies.
Weekly scorecard
Items closed, time to close and past-due trend per bucket, ready to share.
Staff coverage
Who is out, who covers, and the work that moved.
Credentialing
Licenses, DEA, boards and payer enrollment before they expire.
Compliance
HIPAA and OSHA training, CLIA, policy sign-offs and incidents.
EHR connection
EHR sync health, records pulled and provider credentials.
Ask AI
Payer, authorization, billing and policy answers with their source.
Directory
Payer and vendor phones, faxes, portals and contacts.
Supplies and equipment
Reorder reminders and maintenance due dates.
Phone menu simulator
Walk through a simulated call and see the work it creates.
AI with guardrails
AI does the routine. People decide the rest.
The agent acts on its own only when your clinic’s rules are met. Everything else goes to a person, with a short summary.
- 01Books on its own
When the provider is available and clinic rules are met.
- 02Hands to staff
Clinical questions, unverified callers and anything outside the rules.
- 03Waits for confirmation
Anything to enter in the EHR stays Pending entry until staff confirm it.
HIPAA & data protection
HIPAA compliant. Patient and staff data protected.
Continuum is HIPAA compliant, with administrative and technical safeguards for every patient and staff record.
- Least-privilege access
- Each role sees only the patients, locations and work it needs. Technical administrators can’t read patient work.
- Full audit trail
- Every change — and every view of an ID or insurance card — is recorded with who, what and when.
- Secure sign-in
- Single sign-on with multi-factor authentication support and protected sessions.
- Encryption
- Data encrypted in transit. Connection credentials encrypted with AES-256.
- Minimum necessary
- Only card brand and last four digits are kept. ID and insurance images open only for roles that need them.
- Consent first
- Messages only on channels a patient allows, in their preferred language.
- Staff accounts
- Staff access and role changes are recorded and reviewable by administrators.
Talk to us
Explore Continuum for your organization.
Tell us about your clinic, practice or hospital. We’ll show you Continuum with your workflows.
Or email [email protected]